Privacy Policy

Last updated: July 30, 2026

Primo Moving Totes respects your privacy and is committed to handling your personal information responsibly.

Primo Moving Totes is a service of Primo Party Rentals LLC. This Privacy Policy explains what information we collect through PrimoMovingTotes.com, how we use it, and the choices available to you.

Information We Collect

When you submit an availability request, contact us, or otherwise communicate with us, we may collect information including:

Your name
Email address
Phone number
Requested pickup, delivery, return, or return-pickup dates
The tote package or quantity you are interested in
Pickup, delivery, and return preferences
A service address when delivery or return pickup is requested
Information you provide about your move
Your preferred method of contact
How you heard about Primo Moving Totes
Other information you voluntarily provide

Our website and hosting systems may also automatically collect basic technical information, such as your IP address, browser type, device type, pages visited, referring page, and the date and time of your visit. This information may be used for website security, troubleshooting, and performance monitoring.

How We Use Your Information

We may use the information we collect to:

Respond to your questions and availability requests
Check tote inventory and scheduling availability
Recommend an appropriate tote package
Prepare pricing and delivery estimates
Coordinate pickup, delivery, return, and return-pickup services
Communicate with you about your request or reservation
Maintain business and customer-service records
Protect the website and prevent misuse
Comply with applicable legal obligations

Submitting an availability request does not automatically reserve totes or create a confirmed rental agreement.

Email and Text Communications

We may use the email address or phone number you provide to respond to your request and communicate about your potential or confirmed rental.

We will not add you to unrelated promotional email or text-message lists without your permission.

Standard message and data rates may apply to text messages, depending on your mobile carrier and plan.

How We Share Information

Primo Moving Totes does not sell or rent your personal information.

We may share information with service providers that help us operate the website and business, such as website hosting, form processing, email delivery, security, and technical-support providers. These providers receive information only as reasonably necessary to perform services for us.

We may also disclose information when reasonably necessary to:

Comply with a law, court order, or legal process
Protect the rights, safety, or property of Primo Moving Totes, Primo Party Rentals LLC, our customers, or others
Investigate suspected fraud, misuse, or security issues
Complete a business transfer, merger, sale, or reorganization

Payments

PrimoMovingTotes.com does not currently collect or store payment-card information through the availability-request form.

When payment is required, it may be processed through a separate payment provider. The payment provider’s privacy policy and terms will apply to information submitted through its system.

Cookies and Website Technology

The website may use cookies or similar technology that is necessary for basic website operation, security, form functionality, and user experience.

You can adjust your browser settings to block or delete cookies. Some website functions may not work properly when necessary cookies are disabled.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary to:

Respond to your request
Provide or coordinate rental services
Maintain appropriate business records
Resolve disputes
Enforce agreements
Meet legal, accounting, or tax obligations

Information that is no longer reasonably needed may be deleted or securely disposed of.

Data Security

We use reasonable administrative and technical measures intended to protect personal information from unauthorized access, loss, misuse, or disclosure.

No website, email system, or electronic-storage method can be guaranteed to be completely secure. Please do not submit sensitive information through the availability form that we have not requested.

Your Choices

You may contact us to:

Ask what personal information we have about you
Request a correction to inaccurate information
Request deletion of information that is no longer needed
Ask questions about how your information is handled

We may retain certain information when necessary for legitimate business records, completed transactions, dispute resolution, fraud prevention, or legal obligations.

Children’s Privacy

This website and our moving-tote rental services are intended for adults. We do not knowingly collect personal information directly from children under 13.

Third-Party Links

The website may contain links to third-party websites or services. Primo Moving Totes is not responsible for the privacy practices, security, or content of those third parties.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, or information-handling practices change.

The revised policy will be posted on this page with an updated revision date.

Contact Us

For questions or requests concerning this Privacy Policy, contact:

Primo Moving Totes
A service of Primo Party Rentals LLC
74E Stonehill Road
Oswego, Illinois 60543

Email: rentals@primomovingtotes.com